Claims cannot be predicted. Great service can be.

With experienced and dedicated claims resources strategically positioned around the world, our global claims team has significant local authority to expertly handle primary and excess claims for property, casualty, professional, management and healthcare liability products. We have extensive knowledge by line of business and claim type, and are committed to the highest levels of professionalism, responsiveness and good faith in claims handling. Further, we pride ourselves on understanding your needs and your business long before you have a claim.

Here what our Customers say about our service and approach:

Claims FAQ's

When should I report a Claim?

As soon as possible. Every policy may have different specific reporting requirements concerning claims or notices of potential claims so we always recommend tendering your matter to Allied World as soon as you become aware of it.

What do I need to do before filing a claim?

If you have an agent/broker, talk to them to ensure that you are sending the matter to the correct carrier and ask them if there are any specific forms, etc. that you should be sending to Allied World.

If you don’t have an agent/broker, and believe your policy with Allied World may respond to your matter, send any information you have (including any lawsuits, demand letters, etc.) to Allied World at noticeofloss@awac.com along with your contact information.

How do I report a claim?

Claims and/or notices of potential claims can be sent to Allied World via noticeofloss@awac.com. You should review your Allied World policy to determine whether there are any other more specific reporting requirements.

What information should I be sending in to get things started?

The more information the better. It is always helpful to include the following:

  • Policy Number
  • Contact information, including e-mail address
  • A brief description of the alleged loss including the date the loss occurred
  • Any details concerning the claimant
  • Any documents, including, but not limited to, any lawsuits, charges of discrimination, police reports, etc. that may be helpful in setting up your claim with us.
Do I send the information to Allied World directly or to my agent/broker?

You should speak to your agent/broker to make that determination but please note that providing notice to your agent/broker is not considered notice to Allied World.

After I report my claim, what can I expect from the claims process?

After you report your claim, you will receive a letter from Allied World acknowledging receipt of your claim. Soon after that, you will be contacted by a claims analyst who will discuss the matter with you. They may ask you questions about the incident or any materials or information you may have already sent in to the claims department. They may also ask for more materials, if you have them, which we will need to review before proceeding further. Of course, every claim is different so there are many possibilities on where the process will go from there. In any case, Allied World will be there to provide you with the best service possible throughout the process.

Who can I contact with questions about my claim?

Once your matter has been tendered to Allied World, you will be sent an acknowledgement letter notifying you (or the contact you provide) with the name and contact information for the claims analyst assigned to your file. The analyst will contact you to obtain additional information, if available, in order to investigate your matter.

How long will it take to resolve my claim?

Every claim is different so, unfortunately, there is no “one size fits all” answer to this question. Some claims may be settled or dismissed very quickly while others may require protracted litigation to resolve disputes amongst various parties. Allied World’s mission is to provide you with great service throughout the process while trying to bring any claim to the fastest conclusion possible.

What should I do if I think the other party is filing a fraudulent claim?

If you suspect a claim is fraudulent, please make sure to tell your assigned claims analyst.

What if I change my mind, can I withdraw my claim?

Yes. If you decide to do this, your assigned claims analyst may request that you send him/her a written (by letter or email) confirmation. Please note that depending on the circumstances, withdrawing your matter may affect your ability to seek coverage under your policy for the same claim in the future.

If I have coverage excess of Allied World’s policy, will Allied World notify the excess carrier about my claim?

No. You or your agent/broker should provide notice separately to any excess, or otherwise potentially involved carrier, in accordance with the carrier’s reporting requirements.

Can I request that a specific claim handler be assigned to handle my claim?

No. Allied World will send an acknowledgement letter notifying you (or the contact you provide) with the name and contact information for the claims analyst assigned to your file.